Shopping Process

1. Welcome to arena.hk. You can browse by product category from the menu bar or use the search bar at the top of our website to look for your favorite products. (Product shots are for reference only)
2. You can place the selected products into your shopping bag and choose to continue shopping.
3. After you have placed all the products you wish to purchase in the shopping bag, click “Cart” at the top right corner of the page. You will then be led to the checkout page on which you can enter your delivery information and settle payment.
4. If you are a registered member of arena.hk, you can also add items into “Wish List” for later purchase.
5. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.

Online Shopping Process

1. Search/select products
2. Place products into shopping cart
3. Log into /create your account
4. Enter shipping info
5. Choose payment method
6. Make the payment
7. Check out and submit your order
8. Accept your delivery

Payment Method

At this moment, we accept online payment by using MASTERCARD, VISA , UnionPay, Alipay, WeChat Pay, Tap&Go and Octopus.

Promotion Codes

If you have a arena.hk Promotion Code, you can enter it during the checkout process.

How to use a arena.hk Promotion Code?

1. At the checkout page, click “Use Coupon Code” under "Summary" at the right side.
2. Enter the coupon or Promotion Code.
3. Click "APPLY".
4. If the Promotion Code is valid, discount will be shown in the order summary. Error message will pop-up if the code is invalid.
5. If you have entered the Promotion Code but no discount has been shown, please review the “Promo Code Terms and Conditions” to ensure the code can be applied to the specific product(s) you are purchasing. Promotion codes may have a specific expiry date or be exclusive to certain products.

Promotion Code Terms and Conditions

1. Promotion code can only be applied prior to completing the order.
2. Promotion code is not transferable or redeemable for cash or credit.
3. Certain promotion code can only be used once.
4. You can only apply one code per order.
5. Promotion Code may not apply to all products. For specific details, please refer to the T&C of each promotion code.
6. Items bought with discount coupons are returnable and the consumer is eligible for a refund. The refund is limited to the actual payment amount after applying coupons. A coupon cannot be reused after a purchased item is returned.
7. If you have any questions about promotion code or the order placed on hk.arena.com, please contact our online Customer Service.
8. In case of any disputes, arena.hk reserved the rights of final decision.
   
   

Cash Off Discount and Free Gift Offer

1. Offers are calculated based on the net value of the order and the amount after the discount.
2. Offers exclude selected items, online exclusive offer and collection. Offers cannot be used in conjunction with any other offer.

Products can be returned & refunded if the following conditions are fulfilled:

1. Damage or stains
2. Missing parts
3. Unworn, unused and unwashed
4. With original packaging and tags intact
5. Resalable